Easy Returns & Exchanges
We hope you will be thrilled with your products from Campbell Hall Creations. Every possible care will be taken to ensure that your product arrives safely, but if there has been damage caused in transit please contact us firstname.lastname@example.org within 14 calendar days of receiving your order.
If you have changed your mind, then again please contact us on email@example.com within 14 calendar days to organise its return and a refund or replacement. You will need to return your product in perfect condition and in its original packaging to
Anna Campbell, Hill Street Design House, 3 Hill Street, Edinburgh, EH2 3JP
Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.
We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.
We strongly recommend that you return your using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.
We regret that we cannot offer refunds on earrings for health and safety reasons.
Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.